Terms of service
Terms of Service
Last Updated: December 27, 2025
Welcome to Aura Beauty Cosmetics (“we,” “our,” or “us”). By accessing or purchasing from our website www.aurabeautyc.com, you agree to be bound by the following Terms of Service (“Terms”). Please read them carefully before using our website or placing an order.
1. Use of Our Website
By using this website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian. You agree not to misuse our website, including but not limited to attempting unauthorized access, introducing malicious software, or engaging in fraudulent or unlawful activities.
2. Products & Intended Use
All products sold by Aura Beauty Cosmetics are cosmetic products intended for personal use only. Product appearance, packaging, or color may vary slightly due to updates, lighting, or screen settings. Individual results may vary depending on skin type and usage.
Unauthorized resale or commercial redistribution of our products is prohibited without written permission.
3. Orders, Pricing & Payments
By placing an order, you agree to provide accurate, current, and complete purchase information.
Prices are displayed in USD
We primarily serve customers in the United States
Aura Beauty Cosmetics is legally based in Italy
We reserve the right to cancel or refuse any order due to suspected fraud, unauthorized activity, pricing errors, or policy violations.
4. Shipping & Delivery
Shipping Cost
We offer free insured standard shipping on all orders.
Processing Time
Orders are processed within 24–72 hours after purchase (excluding weekends and holidays).
Delivery Time
Standard delivery takes up to 15 business days, depending on the destination and external factors.
Shipping Origin
Orders may be shipped from international fulfillment centers, which can affect delivery times.
Tracking
Once shipped, customers will receive a confirmation email containing a tracking number.
Delays
Delivery times may vary due to customs inspections, carrier delays, or high-volume periods. These delays do not qualify for refunds if they remain within the stated delivery timeframe.
5. Returns & Refunds
Returns
Due to hygiene and safety reasons, used or opened cosmetic products cannot be returned.
Returns are accepted only if:
The item arrives damaged, or
The incorrect item was received
To request a return, customers must contact us within 7 days of delivery and provide clear photo or video evidence.
Refunds
Refunds are issued only after review and approval.
We do not issue refunds for:
Delivery delays within the stated timeframe
Incorrect expectations not stated on the product page
Orders marked as delivered by the carrier
Change of mind after purchase
Approved refunds are processed back to the original payment method within 5–10 business days.
Missing or Delayed Orders
If tracking shows an order is in transit, customers must allow the full delivery window.
If an order is confirmed as lost in transit, we will offer a replacement or refund, depending on the situation.
6. Intellectual Property
All website content, including text, images, logos, branding, and product designs, is the exclusive property of Aura Beauty Cosmetics and is protected by applicable intellectual property laws. Unauthorized use or reproduction is prohibited.
7. Limitation of Liability
To the fullest extent permitted by law, Aura Beauty Cosmetics shall not be liable for indirect, incidental, or consequential damages arising from the use of our website or products.
8. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of the website constitutes acceptance of the revised Terms.
9. Contact Information
For questions regarding these Terms, please contact us at:
Aura Beauty Cosmetics
Via Bernardo Davanzati 5
20158 Milano, Italy
📧 info@aurabeautyc.com