Support & Help
Frequently Asked Questions
Quick answers to the most common questions about orders, shipping, returns, and our products.
1. How long does delivery take?
We deliver within 2–5 business days across Europe and internationally. All orders are shipped with tracking for your peace of mind.
2. Where are Aura Beauty products made?
Aura Beauty is a unique fusion of Italian luxury and Korean innovation. Our products are carefully designed in Italy and powered by advanced Korean skincare science.
3. Are your products safe for all skin types?
Yes. All Aura Beauty products are formulated with dermatologically tested ingredients suitable for most skin types, including sensitive skin.
4. Do you test on animals?
Never. Aura Beauty is proudly cruelty-free and always will be.
5. How can I track my order?
Once your order ships, you’ll receive a tracking link by email so you can follow your delivery in real time.
6. What if I want to return a product?
We offer a 30-day hassle-free return policy. If you’re not fully satisfied, simply contact our support team for an easy return or exchange.
7. How can I contact Aura Beauty?
Our 24/7 customer care team is always here for you. Reach us at
info@aurabeautyc.com
or via live chat.
Didn’t find what you need? Contact us — we’re happy to help.